FAQs

General

How can I order at Tea Factory?

You can order easily through our website. Add your favourite products; once your selected products are in the cart, you can log in to our website and place your order. The details of your order will be sent to your email automatically.

What payment methods can I use?

Tea Factory offers standard financial payment methods which are known worldwide. We offer VISA, Mastercard, or cash on delivery.

What should I do if my payment is not accepted?

If your payment is not accepted, check your card expiry date, try using a different card, or whatsapp us at +971563099909.

How can I sign up at Tea Factory?

Go to the registration page and sign up. Fill the form with needed information and click register.

What are the terms and conditions?

Click on the following link terms and conditions.

How can I cancel my order?

Get in touch with us through WhatsApp or call us on +971563099909.

How to contact customer service?

You can get in touch with us via our email info@teafactory.ae or WhatsApp on +971563099909.

Delivery

Where do you deliver?

We are delivering to all the Emirates.

Is there a minimum order for delivery?

There is no minimum order. However, delivery fees will apply if your order is less than 1,000.0 AED.

When will I receive my order?

Orders usually take 24 hours.

What is your return policy?

Our policy is easy and friendly. Please see our return policy at the following link Return & Refund Policy.

Does Tea Factory offer cash on delivery?

Yes, we do offer cash on delivery.